Sertifikasi Kompetensi
SKEMA 1
PELAKSANA PELAYANAN PRIMA PRATAMA / JUNIOR SERVICE QUALITY OFFICER (JSQO)
Untuk Sertifikasi Kompetensi bagi : Junior Frontliners Multi Industry, Junior Contact Center Agent, New Employee, Petugas Pelayananan Publik Pratama, Junior Trainers & Consultants, Fresh Graduate Students for ‘Sertifikat Pendamping Ijazah’ (SPI), juga Gada Pratama Security Officer.
8 Unit Kompetensi Okupasi SKKNI
SKEMA 2
PETUGAS PELAYANAN PRIMA SENIOR / SENIOR SERVICE QUALITY OFFICER (SSQO)
Untuk Sertifikasi Kompetensi bagi : Senior Frontliners Multi Industry, Senior Contact Center Officer, Senior Relationship Officers, Sales Officer, Petugas Pelayanan Publik Senior, Senior Security Officers Certified Gada Madya
11 Unit Kompetensi Okupasi SKKNI
SKEMA 3
PENYELIA PELAYANAN PRIMA / SERVICE QUALITY SUPERVISOR (SQS)
Untuk Sertifikasi Kompetensi bagi : Penyelia Pelayanan Prima (Service Quality Supervisor / Managers), Super Senior Frontliners, Head Frontliners, Head Contact Center, Head Security Officer (Chief/Karu/Manager) Gada Madya Senior & Gada Utama
14 Unit Kompetensi Okupasi SKKNI